Public Offer

2.1 The Operator provides the Buyer with the opportunity to purchase CityPass cards for attractions and excursions in Astana via the Internet.

2.2. Astana PASS is a single card for tourists with a continuous validity period of 24 hours (1 day) and 72 hours (3 days). Cards can be activated within 12 months after purchase. Activation begins at the moment of electronic scanning, manual entry of Card data, or making a corresponding entry in the guidebook during the first visit to a museum or excursion.

2.3. CITYPASS cards provide the right to a single (free) visit to museums and excursions included in the program. Museums and excursions with the CityPass Card can be visited during the card's validity period.

2.4. To receive free entry to any attraction included in the CityPass program, you must present an electronic or physical Astana PASS card at the ticket office.

2.5. Astana PASS cards are not subject to return or exchange for cash. A damaged card can be exchanged for a new one by contacting the support service. If repair is impossible, the Card will be blocked.

2.6. Cards must be activated within 12 months after purchase. Activation begins at the moment of electronic scanning or manual entry of Card data.

3.1 The Operator regularly updates information on the program website. However, the operating hours of attractions and other conditions may change, so CityPass Card users are recommended to additionally check the current schedule directly at the museums and excursion organizers.

3.2. The card includes exclusively museums and attractions of the city of Astana. Cooperation is carried out on a contractual basis. If any partner cannot provide services, the Operator is not responsible for this. At the same time, the Operator will take all possible measures to ensure quality service with the CityPass Card and to prevent such situations.

3.3. The Operator does not provide compensation for CityPass card services that the client did not use during the card's validity period, as well as for services that were not provided due to force majeure and other circumstances arising from partners. The Operator notifies CityPass Card holders of such situations by publishing news on the website and on Service accounts/channels.

3.4. CityPass Card offers are not combined with other discounts from partners. If a partner offers a higher discount than provided under the CityPass program, the client has the right to use the more favorable offer.

3.5. The Operator has the right to send emails and SMS messages of informational and advertising nature to the Buyer's email address and mobile phone. At the same time, the Operator undertakes not to transfer addresses and other information about the "Buyer" to third parties.

3.6. In accordance with clause 18 of the "Rules for Electronic Commerce", approved by the Order of the Acting Minister of National Economy of the Republic of Kazakhstan dated November 25, 2015, the Operator, acting as an intermediary between Event Organizers and Buyers, is not liable under agreements concluded using electronic documents (electronic messages) for which they provided services.

3.7. The Operator has the right to change the terms of this Agreement at any time unilaterally, while ensuring the publication of the amended terms on the Website.

4.1 The Buyer is independently responsible for the safekeeping of CityPass cards and other additional documents.

4.2. The Buyer is obligated to independently familiarize themselves with the internal rules for visiting attractions and excursions.

4.3. The Buyer has the right to return the Astana PASS card if the card has not been activated. The start of activation is considered the moment of electronic scanning, manual entry of Card data, or making a corresponding entry in the guidebook during the first visit to a museum, excursion, or use of the transport bus.

5.1 In case of cancellation of an Astana PASS order, funds are transferred to the bank card whose details were provided at the time of purchase.

5.2. The client has the right to cancel a paid order at least 1 day before the order's validity/activation date. To do this, you need to send a request to info@citypass.kz. No cancellation fee is charged. Cards received in hand are not subject to exchange for cash.

6.1 CityPass Cards have a unified price at all official points of sale. The program composition may change regardless of the time of year. The Operator is not obligated to provide all types of cards at all points of sale. It is recommended to clarify this information directly at the point of interest.

7.1 The parties are released from liability for non-performance or improper performance of obligations under the Agreement during the period of force majeure. Force majeure means extraordinary and unavoidable circumstances preventing the Parties from fulfilling their obligations under this Agreement. These include: natural disasters, nuclear explosions, radioactive contamination, military actions, attacks, wars, invasions, hostile actions, blockades, military explosions, riots, etc. The Parties for whom the above circumstances have occurred must notify the other party of their occurrence as soon as possible. At the same time, the obligations of the parties are confirmed by appropriate supporting documents, which may include, but are not limited to, documents issued by competent government authorities.

8.1. All disagreements or disputes that may arise will, if possible, be resolved by the parties through negotiations.

8.2. If agreement is not reached for any reason during pre-trial settlement, disputes arising from this Agreement shall be considered in the arbitration court of Astana (if the Buyer is a legal entity/or individual entrepreneur), or in the court of general jurisdiction at the location of the Operator (if the Buyer is an individual).

8.3. The Buyer's legal relations regarding the provision of the Service are applied and considered by the Operator only in writing and in the manner prescribed by the current legislation of the Republic of Kazakhstan.

8.4. To resolve technical issues in determining the Buyer's fault as a result of their unlawful actions when using the System, the Operator has the right to independently engage competent organizations as experts. If the Buyer's fault is established, the latter is obligated to reimburse the costs of the examination.