Privacy Policy

1.1. Use of the Website in any form means the User's unconditional agreement with the terms of this Privacy Policy (hereinafter referred to as the Policy) and the conditions for processing their personal information specified therein. If the User disagrees with the terms of the Privacy Policy, the User must refrain from using the Website.

1.2. The conditions stipulated in the Policy (including any of its parts) may be changed by the Administration without any special notification and without payment of any compensation in connection therewith. The new version of the Policy takes effect from the moment it is posted on the Administration's Website.

1.3. By accepting the terms of this Policy, the User expresses consent to the processing of User data by the Administration for the purposes provided by this Policy, as well as to the transfer of User data to third parties in cases listed in this Policy.

1.4. The Website collects, accesses, and uses personal data of Users, technical and other information related to Users for the purposes defined by the Policy.

1.5. Technical information is not personal data. The Company uses cookies that allow identifying the User. Cookies are text files available to the Company for processing information about the User's activity, including information about which pages the User visited and the time the User spent on a page. The User can disable the use of cookies in their browser settings.

1.6. Technical information also refers to information that is automatically transmitted to the Company during the use of the Website through software installed on the User's device.

1.7. Personal data of the User refers to information that the User provides to the Company when filling out an application on the Website and subsequently using the Website. Information required to be provided to the Company is marked in a special way. Other information is provided by the User at their discretion.

1.8. The Company may also process data made publicly available by the personal data subject or subject to publication or mandatory disclosure in accordance with the law.

1.9. The Company does not verify the accuracy of personal information provided by the User and is not able to assess their legal capacity. However, the Company assumes that the User provides accurate and sufficient personal information about themselves and keeps this information up to date.

3.1. The User gives consent to the processing of their personal data by submitting an application (any written request containing contact information).

3.2. Processing of the User's personal data means collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), anonymization, blocking, deletion, and destruction of the User's personal data.

3.3. The confidentiality of the User's personal information is maintained, except in cases where the User voluntarily provides information about themselves for public access to an unlimited number of persons.

3.4. The Company has the right to transfer the User's personal information to third parties in the following cases:

• The User has expressed consent to such actions;
• The transfer is necessary for the User to use a certain service of the Website or for the performance of a certain contract or agreement with the User;
• Transfer to authorized state authorities of the Republic of Kazakhstan on the grounds and in the manner established by the legislation of the Republic of Kazakhstan;
• In order to protect the rights and legitimate interests of the Company or third parties in cases where the User violates the terms of contracts and agreements with the Company, this Policy, or documents containing the terms of use of specific services;
• As a result of processing the User's personal information by anonymizing it, anonymized statistical data is obtained and transferred to a third party for conducting research, performing work, or providing services on behalf of the Company.

2.1. The Administration may use the User's personal data for the following purposes:

• 2.1.1. Identification of the User registered on the website https://astana.citypass.kz/ for further authorization, order processing, and other actions.
• 2.1.2. Providing the User with access to personalized data on the website https://astana.citypass.kz/
• 2.1.3. Establishing feedback with the User, including sending notifications and requests related to the use of the website https://astana.citypass.kz/, providing services, and processing requests and applications from the User.
• 2.1.4. Determining the User's location to ensure security and prevent fraud.
• 2.1.5. Confirming the accuracy and completeness of personal data provided by the User.
• 2.1.6. Notifying the User via email and SMS mailings to a mobile phone.
• 2.1.7. Providing the User with effective technical support in case of problems related to the use of the website https://astana.citypass.kz/
• 2.1.8. Providing the User, with their consent, with special offers, pricing information, newsletter news, and other information on behalf of the website https://astana.citypass.kz/

4.1. The Company takes the necessary and sufficient legal, organizational, and technical measures to protect the User's personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other unlawful actions by third parties.

6.1. The Company has the right to make changes to this Privacy Policy without the User's consent.

6.2. The new Privacy Policy takes effect from the moment it is posted, unless otherwise provided by the new version of the Privacy Policy.